MODULE 06 / Putting It to Work
Diagnosing a Workflow
8 MIN READ
DIAGNOSIS
Seven dimensions expose the gap
When you inspect a workflow, do not start with the model. Start with the action. Ask what becomes operationally real, then inspect the controls around that action.
THE SEVEN DIMENSIONS
- Trace
- Policy
- Authority
- Evidence
- Review
- Redress
- Suspension
OPERATING QUESTION
Can this workflow prove why the action was allowed, refused, escalated, reviewed, or challenged before it became real?